Returns & Refunds Policy
Due to the perishable nature of our artisanal chocolates, we do not accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our customer care team within 48 hours of delivery to resolve any issues with your boutique chocolate experience.
Inspect Your Delivery
Upon arrival, please immediately inspect your chocolate package for any signs of heat damage or structural impact incurred during transit.
Document the Issue
Take clear photographs of the damaged product and the original packaging to help our quality control team assess the situation.
Contact Customer Support
Email our support team with your order number and the photos within 48 hours of receipt to initiate a claim for a replacement or store credit.
Resolution Process
Our master chocolatiers will review your request and, if approved, will issue a refund to your original payment method or ship a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing